Welcome to 93 com. Our Privacy Policy ("Policy") explains what information we collect about you when you use the 93 com platform, how that information is used, and the steps we take to protect your personal data.
We believe transparency is the foundation of trust. That's why this Privacy Policy is written in plain, clear language — free of complex legal jargon. By using the 93 com platform, you are deemed to have accepted the terms of this policy.
In Brief: We never sell your data. We use it solely to provide you with a better service and to maintain the security of the platform.
93 com collects your information in several ways. Each method is detailed below:
What You Provide Directly
During registration or account management, you provide us with certain information directly. This includes:
- Full name, mobile number, and date of birth
- Mobile banking account details (Mobile Pay, Nagad, Rocket, etc.)
- Copy of National ID or Passport (for KYC verification)
- Messages you send when contacting our support team
Automatically Collected Information
When you use the 93 com platform, certain information is collected automatically:
| Data Type |
Example |
Purpose |
| Device Information |
Model, OS, browser |
Compatibility Verification |
| IP Address |
Geographic Location |
Security & Fraud Prevention |
| Usage Patterns |
Page visits, betting history |
Service Improvement |
| Login Details |
Time, date, failed attempts |
Account Security |
| Transaction Records |
Deposit & Withdrawal History |
Financial Transparency |
93 com uses the data it collects for the following purposes:
- Account Management: For registration, login, and identity verification purposes.
- Service Provision: To ensure smooth betting, payment processing, and gaming services.
- Security: For fraud detection, monitoring unusual activity, and protecting accounts.
- Contact: To send important updates, transaction confirmations, and promotional messages.
- Legal Compliance: To comply with anti-money laundering laws and regulatory requirements.
- Service Improvement: To analyze user experience and continuously improve the platform.
- Personalized Experience: To show you offers and promotions tailored to your preferences.
We use your data solely for the purposes stated above. Your consent will be obtained before using it for any other purpose.
3
Cookies & Tracking Technologies
The 93 com website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the quality of our service.
Types of Cookies
We Use
- Essential Cookies: Login session cookies are essential for security and cannot be disabled.
- Performance Cookies: Remembers your preferences, language settings, and other customisations.
- Analytics Cookies: Helps us understand which pages are visited most and how users interact with the platform.
- Marketing Cookies: Used to show you promotions relevant to your interests.
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.
4
Data Sharing & Third Parties
93 com never sells your personal information to third parties. However, certain data may be shared in the limited circumstances described below:
- Payment Providers: Only the information necessary to process transactions is shared with mobile banking services such as Mobile Pay, Nagad, and Rocket.
- Legal Authorities: Data may be disclosed to relevant authorities if required by a court order, government directive, or anti-money laundering legislation.
- Technology Partners: Selected technology providers who operate the platform may have limited access to your data, but they are equally bound by our Privacy Policy.
- Business Transfer: In the event of a change in company ownership, data may be transferred after notifying users in advance.
Before sharing data with any third party, we verify that they also comply with high security standards.
5
Data Retention & Deletion Policy
93 com retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations:
- Account Information: Retained throughout the period of account activity and for a minimum of 5 years after account closure.
- Financial Transaction Records: Retained for up to 7 years in accordance with legal obligations.
- KYC Documents: Retained in accordance with regulatory guidelines.
- Support Conversations: Retained for 2 years after the issue is resolved.
- Cookie & Session Data: Deleted at the end of the session or within a maximum of 30 days.
Once the retention period expires, data is permanently deleted using secure methods. You may request account deletion at any time; however, data subject to legal obligations may not be removable before the designated retention period ends.
Under the93 com Privacy Policy, you have the following rights:
Right to Access DataYou may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Deletion
Under certain conditions, you may request that your data be deleted.
Objection to Processing
You may object to the use of your data for marketing purposes.
Data Export
You may request a copy of the information we hold about you.
Restriction of Processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
To exercise any of these rights, support@93com.appto send us an email. We will respond within 30 business days.
93 com employs industry-leading technical and administrative measures to protect your personal data. Key components of our security framework:
- SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): OTP verification is mandatory as an additional layer of protection at login.
- Data Encryption: Sensitive data stored in our databases is kept in an encrypted state.
- Access Control: Only authorised staff have access to your data, and their activity is logged.
- Regular Security Audits: Regular security audits are conducted by independent third-party experts.
- Suspicious Activity Detection: An AI-powered system monitors unusual logins and transactions in real time.
Notice: No security system is 100% foolproof. Never share your password with anyone, and report anything suspicious to us immediately.
93 com is strictly for users aged 18 and above. We do not knowingly collect or process data from anyone under the age of 18.
If we are notified that a minor's data has been collected inadvertently, we will immediately close the account and permanently delete all associated information. Parents or guardians who wish to raise such concerns may support@93com.appto contact us.
93 com may update this Privacy Policy when necessary. In the event of changes:
- You will be notified at least 15 days before any significant changes, via your registered mobile number or in-app notification.
- The date of any revised policy will be updated at the top of this page under "Last Updated".
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- For significant changes, explicit consent may be sought again.
If you have any questions about our Privacy Policy or wish to exercise your rights, please reach us through any of the following:
- Email: support@93com.app
- Live Chat: Available 24/7 directly from any page on the platform
- Telegram: Our Official Support Channel
Our privacy team typically responds within 48 business hours. Complex matters may take up to 30 business days.
Your data is a trust placed in us — one we commit to never breaking.
Why Your Data Is Safe with 93 com
SSL Encryption
Every data transfer is secured with 256-bit SSL encryption. Your information remains beyond the reach of third parties.
Two-Factor Verification
OTP-based 2FA login protection keeps your account safe from unauthorized access.
No Data Sales
Your personal information is never sold or rented to third parties. That is our firm commitment.
AI-Powered Security Monitoring
A real-time AI system continuously detects unusual activity and takes swift action.
Regular Security Audits
An external team of experts regularly audits our security infrastructure to identify and eliminate vulnerabilities.
24/7 Privacy Support
Our dedicated support team is always on hand to assist with any data privacy concerns.
Join a Safe & Trusted Platform
Your data is fully protected at93 com. Millions of Bangladeshis already trust us – join them today.