93 com Terms & Conditions – Your Rights and Responsibilities

Welcome to 93 com. These terms and conditions ("Terms") govern your use of the 93 com platform. By accessing the platform or creating an account, you automatically agree to these Terms. It is therefore important that you read them carefully before you start using the platform.

93 com is an online Sports Betting and gaming platform serving users in Bangladesh and around the world. We are fully committed to ensuring the highest level of security and transparency for all our users.

The following general conditions must be followed to use the 93 com platform:

• You must be 18 years of age or older. Opening an account on 93 com is strictly prohibited for anyone under 18.
• Each person may only register one account. Creating multiple accounts or using someone else's account is strictly prohibited.
• All information provided when registering on 93 com must be accurate and truthful. Accounts created with false information may be closed at any time.
• The platform is provided for personal, non-commercial use only. Reselling or commercially exploiting the betting service is not permitted.
• Using automated software, bots, or hacking tools to gain an unfair advantage on the platform is strictly prohibited.
• You are solely responsible for keeping your account secure. Never share your password with anyone.

Opening an account on 93 com is simple, but the following rules must be followed:

Registration Process

During registration, you must provide your correct name, mobile number, and date of birth. Once registration is complete, an OTP will be sent to your mobile to activate your account.

Identity Verification (KYC)

Withdrawals above a certain amount require completed KYC verification. The following documents must be submitted as part of this process:

• Scanned copy of National ID (NID) or passport
• A recent selfie (taken with your ID document)
• Confirmation of mobile banking account name and number

The KYC process is typically completed within 24 business hours. 93 com requires this verification to prevent fraud and protect its users.

Please read the following rules carefully before placing any bets on 93 com. These rules apply across Sports Betting, live betting, and casino games.

Bet Acceptance Policy

• Your account must have sufficient balance when placing a bet. Any bet placed with insufficient funds will be automatically cancelled.
• Once a bet is confirmed, it cannot be cancelled unless 93 com itself voids it due to a technical error.
• In live betting, odds can change at any time. The odds at the moment the bet is confirmed are final.
• 93 com reserves the right to refuse or limit any bet, particularly in cases of unusual betting patterns.

If a Match Is Cancelled or Postponed

• If a match is cancelled before it begins, all bets on that match will be voided and the original stake returned.
• If a match is suspended after it begins and cannot be resumed within the scheduled time, a decision will be made in accordance with the rules of the sport concerned.
• If the result of a cricket match is determined by the Duckworth-Lewis method, that result shall be considered final.

Accumulator Bets (Where Permitted)

You can combine multiple matches into an accumulator bet. If any single selection within the accumulator is voided, that selection is removed and the bet remains active on the remaining selections.

93 com supports deposits and withdrawals via all major mobile banking services, including Mobile Pay, Nagad, and Rocket. The following rules apply to all financial transactions.

Deposit

• Minimum deposit: ৳200 BDT.
• Deposits are usually credited instantly. If there is a delay, please contact support.
• Deposits must be made from your own mobile banking account only. Deposits from third-party accounts will not be accepted.
• No processing fees on deposits.

Withdraw

• Minimum withdrawal: ৳500 BDT.
• Withdrawals are typically processed within 5–30 minutes. During peak times, it may take up to 24 hours.
• The account number used for withdrawal must match the mobile number registered to your account.
• Large withdrawals may be held pending completion of KYC verification.

93 com regularly offers a variety of bonuses and promotions. Each offer has its own terms, but certain general rules apply to all of them.

• Wagering Requirements: To withdraw bonus funds, you are generally required to wager a specified multiple of the bonus amount. This information is clearly stated on each offer's page.
• Duration: Each bonus has a set expiry period. If the wagering requirements are not met within that period, the bonus will be forfeited.
• One account, one bonus: The same person cannot claim bonuses using multiple accounts or multiple mobile numbers.
• Bonus Abuse: If bonus abuse is detected, the bonus and any associated winnings will be voided and the account may be suspended.
• 93 com reserves the right to modify or cancel any promotion at any time.

93 com believes betting should be a source of entertainment, not a cause of harm. That's why we place responsible gaming at the top of our priorities and provide users with a range of tools to help them stay in control.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Limits can be set on individual bet amounts and your daily betting budget.
• Session Timer: Reminders are sent after a set period of play to encourage you to take a break.
• Self-Exclusion: You can temporarily suspend your account for a set period at any time.
• Permanent Closure: If you feel that betting is having a negative impact on your life, you can contact support to permanently close your account.

93 com may temporarily or permanently close your account under the following circumstances:

• Creating an account with false information or attempting to circumvent the verification process.
• Claiming bonus or promotional benefits unfairly or multiple times.
• Attempting to gain unfair profits by exploiting technical vulnerabilities or system errors.
• Harassing other users or disrupting the normal operation of the platform.
• Suspected money laundering or fraudulent transactions.

Eligibility for a balance refund upon account closure depends on the nature of the violation. Balances may be forfeited in cases of rule violations.

93 com takes the protection of your personal data seriously. We use industry-standard SSL encryption and two-factor authentication.

• Your personal information will never be sold to third parties.
• Information may be shared with relevant authorities when required by legal obligation.
• Cookies are used to enhance your experience on the platform.

For full details of our privacy practices, visit our Privacy Policy page.

If you believe there has been an error with a bet result or transaction, follow the steps below:

1. Submit your complaint via live chat or email (support@93com.app) within 72 hours of the incident.
2. Please include the relevant bet ID, screenshots, and a detailed description with your complaint.
3. The 93 com team will provide an initial response within 48 business hours.
4. Complex disputes may take up to 7 business days to investigate.
5. All decisions made by 93 com are final and binding.

93 com reserves the right to partially or fully update these terms and conditions at any time. When changes are made:

• Before any significant changes take effect, an SMS or in-app notification will be sent to your registered mobile number.
• Continued use of the platform after any changes will be taken as acceptance of the updated terms.
• If any part of these terms is found to be unenforceable, the remaining provisions will continue in full effect.

These terms and conditions are available in both English and Bengali. In the event of any discrepancy between the two versions, the English version shall prevail.

Contact Address: support@93com.app